Warranty / Satisfaction Guarantee
We are confident that you will love your Zoik Kayak, Raft or Adventure Board. If for any reason you are not completely satisfied with your purchase you can return it for a refund of your purchase price. Your purchase is RISK FREE. Return your boat in good condition within thirty days and we will refund your order. With our satisfaction guarantee and our manufacturers warranty you can be assured of your satisfaction with a Zoik purchase. Contact Us for more details.
Zoik Inflatable Warranty
What your Warranty DOES Cover: The 1, 2, 3, or 5 year warranties cover all retail purchases on all Zoik products against manufacturing defects in materials and craftsmanship. This warranty covers the fabric, seams, handles, and D-ring patches.
What your Warranty DOES NOT Cover: Your warranty does not cover cosmetic aging, UV damage, abrasion, abnormal abuse, inappropriate storage and the general wear and tear or damage to your inflatable.
• This warranty can be void if your product is used or structurally altered beyond the reasonable limits of its intended use or structural capacity.
• Your product is covered from the original purchase date for the stated period of your product, and is transferrable to any owner during that time. When the original proof of purchase is unavailable, the date of manufacturing will be used.
Warranty Repair Procedures
If you have an issue with your Zoik product please email us for a return authorization number and shipping instructions. Zoik will pay for the material and labor required to repair your inflatable. You are responsible for shipping to the Zoik repair facility. If the damage is a manufacturer’s defect or faulty craftsmanship, we will provide return shipping. If the damage is caused by general wear and tear, you are responsible for the return shipping expense. Zoik reserves the right to repair or replace any product covered by these warranties and the right to replace any discontinued item with a current model when necessary.
Zoik is not liable for any accident, injury or death sustained by the use of any Zoik product. The user(s) acknowledges all inherent risks and waives any and all claims against Zoik Inflatables LLC and any of its agents.